Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager 7.0.x
Situation
VBT.EXE crashes during the Knowledge Script check in process.
AppManager QDB repository installation reports application events.
Error: 'The exception Privileged instruction. (0xc0000096) occured in the application at location 0x0012fc20.'
AppManager QDB repository installation reports application events.
Error: 'The exception Privileged instruction. (0xc0000096) occured in the application at location 0x0012fc20.'
Resolution
This error is usually caused by a security corruptiong or a memory configuration conflict. You can adjust the DCOM security setting or you can specify a fixed amount of memory for SQL Server. Plan these changes for a time when you can reboot your SQL Server machine.
To adjust the DCOM security settings:
- On the repository server, click Start > Run.
- Enter DCOMCNFG.
- Expand from the tree in the left pane until you see your server.
- Click on your server to display My Computer.
- Right-click My Computer and click Properties.
- Select the Security tab.
- Ensure the Default Access and Launch permissions are set for the Local Administrators group and the Service Account you are using to install AppManager.
- Verify that any future NetIQ AppManager Services account as well as the two groups System and Interactive have the same DCOM permissions.
- Reboot the machine.
To specify a static or fixed amount of memory for SQL Server:
- In SQL Enterprise Manager, expand down to the SQL Server hosting your AppManager repository.
- Right-click on the machine name and select Properties.
- Select the Memory tab.
- Select Use a fixed amount of memory and set the option to approximately half of your available system memory.
- Reboot the machine.
Cause
This problem can occur when:
- An AppManager product had been installed previously.
- DCOM permissions are corrupted or not specified.
- Memory related problems are occuring on the machine
Additional Information
Formerly known as NETIQKB47325