Action_Page fails to send pages, generates error. (NETIQKB47256)

  • 7747256
  • 02-Feb-2007
  • 21-Sep-2010

Environment

NetIQ AppManager 6.0.x
NetIQ AppManager 7.x

Situation

Action_Page fails to send pages, generates error.
Action_Page Error: 'Action Failed' Event in the AppManager Operator Console if 'Include event detail message?' option is selected in the Properties of the Action.

Resolution

To correct this issue:

  1. In the Operator Console, open the Job that has Action_Page set as an Action.
  2. Select the Action tab within the Job Properties.
  3. Highlight the Action_Page action, and click Properties, near the bottom right corner of the Action window.
  4. Within the Properties window of the Action_Page KS, navigate to the Action > Standard Message Options.
  5. Uncheck the Include event detail message? option.
  6. Click OK to close the Action_Page properties window.
  7. Click OK to close the Job properties window.

The job should stop and restart automatically.

Cause

Event detail messages that are produced in NetIQ AppManager 6.0.x and NetIQ AppManager 7.x are formatted in XML, which the paging service cannot process.  If the Include event detail message? option is selected in the Properties of this action, the send function will fail when the action is triggered by an Event.

Additional Information

Formerly known as NETIQKB47256

All other Standard Message Options for the Action_Page KS are sent in plain text, which will work for both NetIQ AppManager 6.0.x and NetIQ AppManager 7.x.

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