Resolution
fact
NetIQ Vulnerability Manager 5.5
symptom
E-mail distribution and file distribution do not work when running policy templates. No error messages appear in the console.
symptom
Error in ReportExport.log: Message=Error in File C:\WINDOWS\TEMP [Report Name].rpt: Page header or footer longer than a page.
symptom
Distributing policy templates does not work.
cause
The Print Spooler service is stopped or disabled on the Core Services computer.
fix
To resolve this issue, start the Print Spooler service on the Core Services computer, then re-run the policy template.
NetIQ Vulnerability Manager 5.5
symptom
E-mail distribution and file distribution do not work when running policy templates. No error messages appear in the console.
symptom
Error in ReportExport.log: Message=Error in File C:\WINDOWS\TEMP [Report Name].rpt: Page header or footer longer than a page.
symptom
Distributing policy templates does not work.
cause
The Print Spooler service is stopped or disabled on the Core Services computer.
fix
To resolve this issue, start the Print Spooler service on the Core Services computer, then re-run the policy template.
Additional Information
Formerly known as NETIQKB47023