The Microsoft Patch Level Query report is returning incorrect results. (NETIQKB46868)

fact
NetIQ Vulnerability Manager Agent for Windows 5.0

fact
NetIQ Vulnerability Manager Agent for Windows 5.5

symptom
The Microsoft Patch Level Query report is returning incorrect results.

symptom
The Microsoft Patch Level Query is reporting missing patches that are already applied.

symptom
The Patch Level Checker Report is reporting false information.

cause
There is currently an issue with the Microsoft Patch Level Query report that causes the report to return incorrect information about missing patches.  The XML file that Microsoft delivers for it's patches is missing a file or registry value checker for specific patches.  The Patch Level Checker report is coded to look for two entries, a registry and file value, and if either one is missing the report states the patch is not applied.

fix

To resolve this issue, upgrade to version 5.5 of the NetIQ Vulnerability Manager Agent for Windows or apply Vigilent Security Agent for Windows 5.0.1 Hotfix 46868.

Download the upgrade at https://www.netiq.com/support/vsm/default.asp.

Download the hotfix at https://www.netiq.com/f/support/VigilentUpdates.asp?PagePath=%2Fsupport%2Fvsm%2Fextended%2Fhotfixes%2Easp.

For more information, contact Technical Support at www.netiq.com/support.

Formerly known as NETIQKB46868