Install of AppManager did not load NT_PrinterHealth, but it did load NT_PrinterQueues Knowledge Script (NETIQKB46033)

  • Document ID:7746033
  • Creation Date:02-Feb-2007
  • Modified Date:10-Nov-2010
    • Micro Focus Products:
      AppManager

Environment

AppManager 6.x
AppManaager 7.0.x
NT_PrinterHealth Knowledge Script
NT_PrinterQueues Knowledge Script

Situation

Install of AppManager did not load NT_PrinterHealth, but it did load NT_PrinterQueues Knowledge Scripts.

Resolution

To troubleshoot why the install did not load NT_PrinterHealth:

  • Ensure "NT_PrinterFolder" and "NT_PrinterName" objects have been discovered.
  • You must add the object to the server and then rerun the Discovery_NT Knowledge Script,  if printer is not attached to system.

Cause

No printer was attached to the monitored server.
NT_PrinterHealth requires  "NT_PrinterFolder" and "NT_PrinterName" objects.
NT_PrinterQueues only requires the "NT_MachineFolder" object.

Additional Information

Formerly known as NETIQKB46033