Environment
AppManager 6.x
AppManaager 7.0.x
NT_PrinterHealth Knowledge Script
NT_PrinterQueues Knowledge Script
Situation
Install of AppManager did not load NT_PrinterHealth, but it did load NT_PrinterQueues Knowledge Scripts.
Resolution
To troubleshoot why the install did not load NT_PrinterHealth:
- Ensure "NT_PrinterFolder" and "NT_PrinterName" objects have been discovered.
- You must add the object to the server and then rerun the Discovery_NT Knowledge Script, if printer is not attached to system.
Cause
No printer was attached to the monitored server.
NT_PrinterHealth requires "NT_PrinterFolder" and "NT_PrinterName" objects.
NT_PrinterQueues only requires the "NT_MachineFolder" object.
NT_PrinterHealth requires "NT_PrinterFolder" and "NT_PrinterName" objects.
NT_PrinterQueues only requires the "NT_MachineFolder" object.
Additional Information
Formerly known as NETIQKB46033