In the Graph Data pane of the Operator Console, the Last Value and Average columns show a value of 0 (NETIQKB45942)

  • 7745942
  • 02-Feb-2007
  • 24-Jan-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

In the Graph Data pane of the Operator Console, the Last Value and Average columns show a value of 0
Problems with the dataheader table calculations.

Resolution

Charts require a default preference to be enabled for automatic updates for averages and last updates. 

To enable this preference:

  1. Open the Operator Console.
  2. On the File menu, click Preferences > Repository > Data.
  3. Select the check box next to "Automatically update last, average, ..."

Note: This feature is disabled by default. 

To verify the preference was enabled:

  1. Open the Operator Console.
  2. Go to Graph Data tab.
  3. Use the right-click menu and select Customize.
    • You will see the available columns to show, including Last Point, Average, etc.
  4. Select the Last Value and Average columns, and click OK.
  5. In the Graph Data pane, verify these columns display in the console with zero values.
  6. Query the qdb:  Select * from dataheader
    • You will see null values in these columns.

Cause

A preference that allows AppManager to automatically update Chart averages is disabled by default.

Additional Information

Formerly known as NETIQKB45942