AppManager 6.0 compliance with Microsoft's Certified for Windows Server 2000/2003 programs (NETIQKB44610)

AppManager 6.0 compliance with Microsoft's Certified for Windows Server 2000/2003 programs
AppManager 6.0 compliance with Microsoft's Certified for Windows Server 2003 and Certified for Windows 2000 programs

Microsoft's 'Certified for Windows' programs are designed to provide high levels of availability, reliability, security, and supportability on Windows Server platforms. In order to meet these high standards, Microsoft and participating ISVs work closely in ensuring that key applications meet the certification criteria. The final validation is delivered through VeriTest, a third-party independent testing company who does the actual testing based on Microsoft's specifications. Customers will soon find NetIQ's AppManager on the certified application list.

During the validation process, VeriTest has identified some issues with AppManager 6.0 that must be resolved in order to meet Microsoft's specifications. These issues are listed below along with information about how to resolve each issue:

• Microsoft application compatibility toolkit causes the AppManager agent on Windows 2003 Server and Windows 2000 to stop unexpectedly. This problem only occurs when using the Microsoft application compatibility toolkit to validate the AppManager agent. This problem does not occur if you are not using this toolkit to test the AppManager agent.
  
  There are two options for resolving this issue on your managed Windows 2000 and Windows 2003 client computers:
  
  • Apply the patch, AM60CE0000.exe. You can apply this patch locally by running the patch program on the local computer or remotely by using the AMAdmin_MaintenanceInstall Knowledge Script.  This patch is available from NetIQ Technical Support only. For information on how to contact NetIQ Technical Support, click here.
    
  • On the managed Windows client computer, create a system environment variable 'TZ' and set the value to the proper time zone.

Tip: To set the TZ system environment variable, use the following format:

set TZ=tzn[+ | -]hh[:mm[:ss]][dzn]

tzn

Three-letter time-zone name, such as PST. You must specify the correct offset from local time to UTC.

hh
Difference in hours between UTC and local time. Optionally signed.

mm
Minutes. Separated from hh by a colon (:).

ss
Seconds. Separated from mm by a colon (:).

dzn
Three-letter daylight-saving-time zone such as PDT. If daylight saving time is never in effect in the locality, set TZ without a value for dzn. The C run-time library assumes the United States' rules for implementing the calculation of Daylight Saving Time (DST).

• The Operator Console does not print graphs when the name of the default printer is longer than 64 characters. If the default printer on the Operator Console computer has a name that is longer than 64 characters, you can attempt to print a graph from the Graph pane of the Operator Console using the File > Print Graph command but the graph does not print. To resolve this problem, change the default printer on the Operator Console computer to a printer with a name that is less than 64 characters. To do this, click the Windows Start menu button and click Settings > Printers. In the Printers dialog box, right-click the printer you want and click Set as Default Printer.

 

• Installation issue where files are always installed to the C: drive. The following files are always installed under the C: drive: setup.log and nqEpInst.log. The files are for informational purposes only and can be safely moved or removed.

 

• Installation issue where files and folders are not removed after uninstalling AppManager. After you uninstall AppManager, some files and folders are not automatically removed. To resolve this problem, after you uninstall AppManager, you may safely delete the following files and folders:

<drive>:\Program Files\Common Files\NetIQ\

<drive>:\Program Files\Common Files\NetIQ\Report Sharing Components\

<drive>:\Program Files\Common Files\NetIQ\Report Sharing Components\RSCUninstall.exe

<drive>:\Program Files\NetIQ\Endpoint\updates\UPDATE.ISS

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Formerly known as NETIQKB44610