Dropping the BlackBerry_ResponseTime Knowledge Script results in an error. (NETIQKB44520)

  • Document ID:7744520
  • Creation Date:02-Feb-2007
  • Modified Date:10-Jan-2011
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
BlackBerry_ResponseTime Knowledge Script

Situation

Error: 'Cannot get default folder, err.Number = -2147221219 error = You do not have permission to log on. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]'

Resolution

To resolve this error:

Specify the NetIQ service account mailbox (the mailbox associated to the service account for the NetIQmc service) within the BlackBerry_ResponseTime KS properties:

  • You can update the default information by entering the mailbox in the actual KS (right-click the ResponseTime KS on the BlackBerry tab) and enter the information; or
  • Update individual KS properties by right-clicking the parent job using the BlackBerry_ResponseTime in the job pane and entering the mailbox information on the properties screen

Cause

The NetIQmc (NetIQ Client Resource Monitor) service account does not have a unique mailbox and\or the service account is attempting to use a mailbox without proper permissions.

Additional Information

Formerly known as NETIQKB44520

A unique mailbox is required for the NetIQmc Service account for proper response time testing.  In addition, the mailbox MUST have a dedicated BlackBerry handheld device associated to the service account mailbox.