How do I configure my personal firewall to work with Security Manager? (NETIQKB44485)

  • 7744485
  • 02-Feb-2007
  • 11-Oct-2007

Resolution

goal
How do I configure my personal firewall to work with Security Manager?

goal
How do I configure Security Manager with Windows XP Service Pack 2?

fact
Security Manager 5.5

fact
Security Manager 5.1

symptom
Personal firewall prevents user interface connections

symptom
Firewall prevents agent installation and management

symptom
Access denied errors from the Analysis Console with personal firewall enabled

symptom
Unable to deploy a Windows agent to a computer with a personal firewall enabled

fix

Personal Firewall Prevents User Interface Connections

If you have a personal firewall blocking connections between the user interface and central computers, some user interface components do not work properly or generate access denied errors. This issue is typically caused if you did not configure the firewall. For example, if you installed Windows XP Service Pack 2, Windows Firewall blocks these connections by default. Configure the firewall to allow these connections.

To configure a personal firewall for a user interface computer:

  1. Open TCP port 135.
  2. After you install the user interfaces, allow connections for the following applications, which are located in the \Program Files\NetIQ Security Manager\OnePoint folder:
      • VSOC\VSOC.exe
      • NetIQ.SM.LogSchedulingWizard.exe
      • EnableArchivalReporting.exe
      • ModuleImport.exe

For more information about configuring your personal firewall, see the personal firewall product documentation.



fix

Firewall Prevents Agent Installation and Management

If you have a network or personal firewall blocking connections between a computer you want to monitor and the central computer, the central computer cannot deploy the agent.

To work around this issue, complete the following task:

  • Manually install the agent
    • SM 5.5 - unmanaged agent
    • SM 5.0/5.1 - control level of None

For more information about manually installing agents, see the Installation Guide.  



note

For information about what ports Security Manager uses, please see NETIQKB43296 - "What ports does Security Manager use?"

https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB43296



Additional Information

Formerly known as NETIQKB44485

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