Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Discovery_MFXP Knowledge Script
Situation
Discovery_MFXP fails to discover Metaframe objects with multiple errors and does not generate an event message.
MFXP Discovery encountered errors, causing it to fail. The errors were: 'Failed to create MetaFrameCOM.MetaFrameFarm object.'
'Error: 2 Description: Metaframe License Server is not installed on this computer.'
'Error: 46 Description: Permission denied Extended Information:'
MFXP Discovery encountered errors, causing it to fail. The errors were: 'Failed to create MetaFrameCOM.MetaFrameFarm object.'
'Error: 2 Description: Metaframe License Server is not installed on this computer.'
'Error: 46 Description: Permission denied Extended Information:'
Resolution
To enable the DCOM Access Security for the service account of the NetIQmc service, follow these steps to verify and/or specify access for the Log On account or the account specified for the NetIQmc service on the Management Server if using any of the AMADMIN_AgentUpdate Knowledge Scripts.
For Windows 2003:
- Verify the Log On account has access to the registry of the target machine.
- Verify the Log On account has Full Administration rights to the Citrix MetaFrame objects.
- Verify and\or explicitly add permissions for the AppManager service account to the DCOM objects (DCOM Security) in the following locations:
Start | Programs | Administrative Tools | Component Services | My Computer | Properties | Default DCOM Security | Access Security
and
Start | Programs | Administrative Tools | Component Services | My Computer | Properties | Default DCOM Security | Launch Permissions - Restart the NetIQmc service on the MetaFrame server.
- Drop a new Discovery_MFXP job.
For Windows 2000:
- Verify the Log On account has access to the registry of the target machine.
- Verify the Log On account has Full Administration rights to the Citrix MetaFrame objects.
- Verify and\or explicitly add permissions for the AppManager service account to the DCOM objects (DCOM Security) in the following locations:
Start | Run | DCOMCNFG | Default Security | Default Access Permissions | Edit Default
and
Start | Run | DCOMCNFG | Default Security | Default Launch Permissions | Edit Default
and
Start | Run | DCOMCNFG | Default Security | Default Configuration Permissions | Edit Default - Restart the NetIQmc service on the MetaFrame server.
- Drop a new Discovery_MFXP job.
For more information, contact Technical Support at www.netiq.com/support.
Cause
DCOM Object Security is not set for the NetIQmc (NetIQ Client Resource Monitor) service account.
Additional Information
Formerly known as NETIQKB44460