Error: 'Cannot find server or DNS Error' when attempting to reach the AppManager Performance Profile (NETIQKB44312)

  • 7744312
  • 02-Feb-2007
  • 08-Aug-2011

Environment

NetIQ AppManager Performance Profiler 4.x
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

Error: 'Cannot find server or DNS Error' when attempting to reach the AppManager Performance Profiler (AMPP) User Interface.

Resolution

To resolve this issue, verify the following:

  • Verify that the Tomcat homepage comes up using the http://localhost:8080/ URL.  If you are unable to launch the default Tomcat webpage, start (or restart) the Tomcat service in the Services applet on the AMPP server.
  • Verify that the correct URL (http://localhost/ampp/) is being used to launch the User Interface.

Cause

The above error message may occur due to the following:

  • The Tomcat service is not running or has hung.
  • The correct URL is not being used to launch the console.

Additional Information

Formerly known as NETIQKB44312

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