Error: 'HTTP Status 500' Tomcat error when attempting to access the 'Home' or 'Reports' tabs (NETIQKB44310)

  • Document ID:7744310
  • Creation Date:02-Feb-2007
  • Modified Date:16-Aug-2010
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager Performance Profiler 4.x

Situation

Error: 'HTTP Status 500' Tomcat error when attempting to access the 'Home' or 'Reports' tabs
Error: 'HTTP Status 500' Tomcat error when attempting to access the 'Home' or 'Reports' tab in the 'AppManager Performance Profiler User Interface'.

Resolution

To correct this issue, start (or re-start) the MSSQLSERVER and/or SQLSERVERAGENT services in the Service applet on the AppManager Performance Profiler database server.

Cause

This can be caused by one of the following reasons:

  • The MSSQLSERVER service is not running or has hung on the AppManager Performance Profiler server.
  • The SQLSERVERAGENT service is not running of has hung on the AppManager Performance Profiler server.

Additional Information

Formerly known as NETIQKB44310