Statistics for Managed Objects display as '0' (zeroes) instead of the true numbers in Directory and (NETIQKB43927)

  • 7743927
  • 02-Feb-2007
  • 19-Jun-2007


Directory and Resource Administrator 7.x

Statistics for Managed Objects display as '0' (zeroes) instead of the true numbers in Directory and Resource Administrator.

Statistics for Managed Objects are falsely displayed as '0' (zeroes).

In the Delegation and Configuration console under Configuration Management | Managed Domains | <domain name>, when you right-click your <domain name> and select Properties | Statistics, all the fields under Managed Objects display as '0' (zero) instead of the true number of managed objects for this domain.

The last Full Accounts Cache Refresh failed to complete.

The schedule for the Full Accounts Cache Refresh has been changed to Never.


For Directory and Resource Administrator (DRA) to gather accurate statistics on all managed objects in a given domain, a Full Accounts Cache Refresh (FACR) must be performed and completed successfully.

To resolve this issue, either:

  • perform a manual FACR,
  • enable FACR for an interval (if it has been set to Never), OR
  • wait for the next automatic (scheduled) FACR to run.

For more information on what a FACR is and what it does, please refer to the following NetIQ Knowledge Base article:

NETIQKB369:  "What are the different cache refreshes performed by Directory and Resource Administrator?"  

Additional Information

Formerly known as NETIQKB43927