What information does NetIQ Technical Support need when a problem or issue is encountered with the SNMP module? (NETIQKB43552)

  • 7743552
  • 02-Feb-2007
  • 09-Dec-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager for SNMP

Situation

What information does NetIQ Technical Support need when a problem or issue is encountered with the SNMP module?

Resolution

Contact NetIQ Technical Support and provide the following information:

  1. The name of the SNMP Knowledge Script (KS) and a complete list of the exact KS parameter settings being used.
  2. Turn on SNMP Traffic Tracing in the KS and execute the problem scenario. Save a copy of the AppManager Agent?s mctrace.log file.
  3. Perform an SNMP Walk of the device and save a copy as a text file.

With these three pieces of information, it is much easier for NetIQ to recreate the problem scenario and provide support in a timely manner.

Additional Information

Formerly known as NETIQKB43552