Error: 'Error 1053: the service did not respond to the start or control request in a timely fashion' (NETIQKB43062)

  • 7743062
  • 02-Feb-2007
  • 16-Aug-2010

Environment

NetIQ AppManager Suite 6.x
NetIQ AppManager Suite 7.0.x

Situation

Error: 'Error 1053: the service did not respond to the start or control request in a timely fashion'.
Error occurs when attempting to start the NetIQ AppManager Management Server service.
Unable to start the NetIQ AppManager Management Server service.
The NetIQ AppManager Management Server service cannot be started.

Resolution

If a Firewall sits between the AppManager Repository Database (named QDB by default) and the Management Server at issue, please ensure that the SQL Port for the Instance of SQL that is hosting the AppManager Repository Database (QDB by default) is open so that the Management Server and the QDB Server are able to communicate.  If this port is not open, the Management Server will be unable to communicate with the QDB Server, and as a result, the Management Server service will be unable to start.

Cause

This error may occur if the Management Server is unable to communicate with the server where the AppManager Repository is located.

Additional Information

Formerly known as NETIQKB43062

For additional information on related topics, please refer to the following NetIQ Knowledge Base articles:

NETIQKB40290 - What are the considerations for planning network connection requirements and firewall ports for the installation of AppManager?

NETIQKB3307 - How do I change ports used by the NetIQ AppManager Management Server and the NetIQ AppManager Client Resource Monitor Service?