Unable to install Performance Endpoint. (NETIQKB42936)

  • Document ID:7742936
  • Creation Date:02-Feb-2007
  • Modified Date:06-Jan-2011
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

Unable to install Performance Endpoint.
Error: 'Cannot find file C\Docume~1\\Local Settings\Temp\2\endpoint_1\setup.exe (or one of its components). Check to ensure the path and filename are correct and that all required libraries are available.'

Resolution

To resolve this issue:

  1. Download the file gsendw32.exe from the AppManager Web site.
  2. Extract the files on a different computer. 
  3. Copy the extracted files to your target computer.
  4. Run setup.exe.

Cause

The targeted server does not have an extraction utility installed or is not able to run self-extracting files.

Additional Information

Formerly known as NETIQKB42936

In some instances of Windows 2003, you may encounter an execution error of "Can't run 16-bit Windows Program" Installation Error when running setup.exe.  See NETIQKB42937 for details of resolving this error.