Installing the Chart Console causes the error, ERROR: 'unInstaller setup failed to initialize. ...' (NETIQKB42668)

  • 7742668
  • 02-Feb-2007
  • 24-Jan-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ Chart Console

Situation

Installing the Chart Console causes the error, ERROR: 'unInstaller setup failed to initialize. You may not be able to uninstall this product.'

unInstaller setup failed to initialize. You may not be able to uninstall this product.

Resolution

To ensure that the log-on account has the permissions required to install the product:

  1. Do one of the following to ensure that you have the required permissions:
    • Grant the logged on account administrative rights to complete the installation
    • Use a local administrative account to install the Chart Console.
  2. Do one of the following to install:
    • Allow the logged-on account to complete installation.
    • Configure the security utility to allow AppManager product installations.

Cause

The logged-on account does not have full administrative rights to install software.

The 3rd party Utility Software does not allow installation of products.

Additional Information

Formerly known as NETIQKB42668

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