Error: 'Failed to fetch email format for target information [HR=0x800700ea]' (NETIQKB42586)

  • 7742586
  • 02-Feb-2007
  • 07-Dec-2007


Exchange Migrator 2.x

Error: 'Failed to fetch email format for target information  [HR=0x800700ea]'

Error: 'A fatal error has occurred.  The migration will be aborted. [HR=0x800700ea]'


This may be a result of several different issues:

  1. The incorrect version of MAPI32.dll in the system32 directory is incorrect.
    • Exchange tasks require MAPI32.dll version 5.x (for Exchange 5.5 targets) or 6.x (for Exchange 2000 or later targets).
  2. The logged on account is not an admin in the target exchange Organization
  3. The console is not able to communicate with the target Forest


To resolve this issue, consider the possible resolutions:

  1. Copy the MAPI32.dll from the \Program Files\Exchsrvr\bin directory on the EM console to the system32 directory on the EM console.
  2. Delegate the logged on account Full Exchange Admin permissions to the target Administrative Group and/or target Organization.
  3. Verify you can launch Active Directory Users and Computers on the EM console and connect to the target domain. If not, it may be necessary to move the console to the target domain.

Additional Information

Formerly known as NETIQKB42586