General_MachineDown Knowledge Script does not work on an Agent machine which is across a firewall. (NETIQKB42086)

General_MachineDown' Knowledge Script does not work on an Agent machine which is across a firewall.

To resolve this issue verify that TCP port 135 (RPC) is open in order to communicate with the Agent system across the firewall.  The General_MachineDown Knowledge Script attempts to connect to the Registy on the remote machine over port 135.  Verify the following information to ensure that the KS works properly:

• TCP port 135 (RPC) is opened on the firewall.
• Remote Registry Service is running on the Agent machine.
• Service Account being used on the Agent machine has Local Administrator privileges on the system.

The General_MachineDown Knowledge Script may not work on an Agent machine across the firewall if Port 135 is blocked or if the account does not have sufficient permissions.

Formerly known as NETIQKB42086