Resolution
fact
AppManager 6.x
fact
AppManager 5.x
fact
AppManager ResponseTime for Microsoft Exchange
symptom
Running multiple Exchange-RT Transactions to different Microsoft Exchange Servers, or using different users, may fail when using Microsoft Outlook 2000.
cause
This is due to MAPISP32 (a MAPI spooler) in Microsoft Outlook 2000, which gets reused with running multiple transactions.
fix
In order to resolve this issue, please upgrade to Microsoft Outlook 2002 or higher. This no longer uses the MAPI spooler or limits the job to one Microsoft Exchange Server or one user.
AppManager 6.x
fact
AppManager 5.x
fact
AppManager ResponseTime for Microsoft Exchange
symptom
Running multiple Exchange-RT Transactions to different Microsoft Exchange Servers, or using different users, may fail when using Microsoft Outlook 2000.
cause
This is due to MAPISP32 (a MAPI spooler) in Microsoft Outlook 2000, which gets reused with running multiple transactions.
fix
In order to resolve this issue, please upgrade to Microsoft Outlook 2002 or higher. This no longer uses the MAPI spooler or limits the job to one Microsoft Exchange Server or one user.
Additional Information
Formerly known as NETIQKB42084