Resolution
fact
NetIQ Vulnerability Manager 5.0
fact
VigilEnt Security Manager 4.0
symptom
The agent remains grayed out when upgrading from VigilEnt Security Manager 4.0 to NetIQ Vulnerability Manager 5.0.
symptom
symptom
symptom
One upgraded host shows registered and the other host shows unregistered.
fix
NetIQ Vulnerability Manager 5.0
fact
VigilEnt Security Manager 4.0
symptom
The agent remains grayed out when upgrading from VigilEnt Security Manager 4.0 to NetIQ Vulnerability Manager 5.0.
symptom
The Unix endpoint appears grayed out (dimmed) after an upgrade.
symptom
Multiple entries for each upgraded host appear.
symptom
One upgraded host shows registered and the other host shows unregistered.
fix
To resolve this issue:
- From the OS tab, select the unregistered entry.
- Right-click the unregistered entry and then click Delete.
- Add the agent back under Managed Systems.
The agent should now register successfully.
Additional Information
Formerly known as NETIQKB42052