Action_SMTPMail Knowledge Script sends one initial email but no other emails are sent. (NETIQKB41432)

Action_SMTPMail Knowledge Script sends one initial email but no other emails are sent.

An event is considered a duplicate when a recent Open child event with the same object name, event message, severity, and Job ID as a previous event occurs. Just like unique events, duplicate ones are logged in the repository and, if event collapsing is not enabled, are listed as additional child event entries under the parent event. Actions, if specified, are initiated for each duplicate event.

With event collapsing enabled, instead of creating new child event entries, the duplicate events are collapsed into the original child event and the child event count is increased. The duplicate events are logged in the repository, however, actions associated with collapsed duplicate events (whether the actions are initiated on the managed client or management server) are suppressed.

In order to not collapse the duplicate events into a single event, please uncheck Collapse duplicate events into a single event option on the Advanced tab in the Knowledge Script properties.  This will cause the event to occur each time the condition is met, which will then generate an action every time.

The problem may occur if the Collapse duplicate events into a single event option is checked.  This option collapses duplicate events into a single event and thus only one event is triggered which generates one email.

Formerly known as NETIQKB41432