Dell or CIMKnowledge Scripts are generating 'SNMP Not Functional' and 'Failed to get OID' errors. (NETIQKB40950)

  • Document ID:7740950
  • Creation Date:02-Feb-2007
  • Modified Date:23-Jul-2010
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Compaq/HP Insight Management Agent

Situation

Dell or CIMKnowledge Scripts are generating 'SNMP Not Functional' and 'Failed to get OID' errors.
Error: 'Failed to get OID' is received when running Dell or CIM Knowledge Scripts.

Resolution

To resolve this problem, perform the following steps on the agent computer: 
  1. Open Services.
  2. Select the SNMP Service.
  3. Right-click and select Properties.
  4. Click on the Security tab.
  5. Check the Accept SNMP packets from these hosts or Accept SNMP packets from any host option.
  6. If you checked the Accept SNMP packets from these hosts, click the Add button.
  7. Specify the name or IP address of the agent computer.

For more troubleshooting steps, please refer to the following article: NETIQKB46308

Cause

The error messages are generated if the Accept SNMP packets from these hosts field is not set to allow the agent to query itself.

Additional Information

Formerly known as NETIQKB40950

The SNMP Community String for the AppManager Agent computer must match with the rest of the community.  The Community String name is case-sensitive.