Are NetIQ Vulnerability Manager custom checks supported by NetIQ Technical Support? (NETIQKB40938)

  • 7740938
  • 02-Feb-2007
  • 17-Apr-2008

Resolution

goal
Are NetIQ Vulnerability Manager custom checks supported by NetIQ Technical Support?

fact
NetIQ Vulnerability Manager 5.5

fact
NetIQ Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager Agent for Windows 5.0

fact
VigilEnt Security Agent for Unix 5.0

fix

Due to the complexity of creating and troubleshooting custom checks in NetIQ Vulnerability Manager (VM), custom checks are not within the scope of NetIQ Technical Support.  Writing custom checks is considered to be an advanced feature of NetIQ Vulnerability Manager and in certain circumstances can be environment dependent.  Requests for and assistance with custom checks are handled by NetIQ Professional Services

NOTE: A fee will be incurred for the creation of or assistance with custom checks. Creating custom checks is considered customizing the product to a customer's environment and therefore is handled through Professional Services as a billed engagement.



note
Support for Custom Checks can be obtained through the current sales person for the account, or Technical Support can assist in engaging Professional Services.

Additional Information

Formerly known as NETIQKB40938