I/O error when running reports. (NETIQKB40897)

  • Document ID:7740897
  • Creation Date:02-Feb-2007
  • Modified Date:15-Jan-2008
    • Micro Focus Products:
      Secure Configuration Manager

Resolution

fact
Netiq Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager 5.5

fact
VigilEnt Security Manager 4.x

symptom
I/O error when running reports.

symptom
Error Message in core.log : ' [Registration] CoreID is 0, possibly NULL! 2004-06-29 12:01:10,453   INFO [mk-3] [Registration] forwarding call to remote core (10.x.xx.xx)'.

symptom
Registering agents seems to take a long time.

fix
The error message in the core.log indicates that another installation of VigilEnt Security Server or NetIQ Core Services exists.  The solution is to remove the second installation of VigilEnt Security Server or NetIQ Core Services. After removal, stop and restart the VigilEnt Security Server or NetIQ Core Services service.

Additional Information

Formerly known as NETIQKB40897