BlackBerry_SRPConnection generates false events periodically. (NETIQKB40794)

  • 7740794
  • 02-Feb-2007
  • 20-Aug-2010

Environment

NetIQ AppManager 6.x

NetIQ AppManager 7.0.x

 

Situation

BlackBerry_SRPConnection generates false events periodically.

Resolution

Develop a baseline for running this Knowledge Script, collect data for a period of time, and then based upon those results adjust the threshold level accordingly. The recommendation is that it should be set to 50%, but it depends on how busy and reliable your Blackberry connection is.

Cause

This Knowledge Script (KS) scans through the Blackberry tracking log looking for the Server Routing Protocol (SRP) connection ping requests, by default Blackberry does an SRP ping request every minute and this request is logged into the Blackberry log.

Successful

[SRP] Ping 3 sent
[SRP] PingResponse 3 received
[SRP] Ping 4 sent
[SRP] PingResponse 4 received
 
Failed
[SRP] Connection failed
 
By default, the KS threshold is set to 60%, so from the above information the KS takes a calculation every 5 minutes, so each of the pings equals 20% of the total, thus:
  • If 4 pings succeed and 1 ping fails we have an 80% up time
  • If 3 pings succeed and 2 pings fail we have a 60% up time - this will cause an event to be triggered and the KS could generate an action

If the calculation is less then the threshold the KS triggers an event.

Additional Information

Formerly known as NETIQKB40794

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