Error: 'getobjectsafe failed: [c00444a8]' received when attempting to view resource properties via t (NETIQKB40716)

fact
Directory and Resource Administrator 7.0 SP1

symptom
Error: 'getobjectsafe failed: [c00444a8]' received when attempting to view resource properties via the DRA Web console in Internet Explorer 6.0.

cause
This is caused by an issue in the Web Console which will not reference the Administration Server name when trying to retrieve the resource information.

fix

Hotfix 39589 corrects the issue when attempting to view resource properties via the Directory and Resource Administrator (DRA) Web console in Internet Explorer 6.0. Customers experiencing this issue see the 'getobjectsafe failed: [c00444a8]' automation error dialog.

Note: This Hotfix requires DRA version 7.0 SP1.

To install this hotfix, run the DRA70001_Hotfix39589.msi file on each Web Console server. It can be downloaded at: 

• https://download.netiq.com/KnowledgeDepot/DRA/Hotfixes/DRA70001_Hotfix39589.msi

This Hotfix modifies the DraWcSearchHelper.dll file on the Web Console server computers. By default, this file is located in the Program Files\NetIQ\DRA folder.

This Hotfix also modifies the following files on the Web Console server computers:

• Common\Scripts\FormControls\PrintJobManageCtrl\RenderCtrl.asp
• Common\Scripts\SearchForms\ResourceTasks\GetComputerPrinterListHTML.asp
• Common\Scripts\SearchForms\ResourceTasks\GetComputerServiceListHTML.asp

By default, these files are located in the Built-in folder of the Web Console root folder (C:\Inetpub\wwwroot\DRAWeb\WebConsole).

For more information, contact Technical Support at www.netiq.com/support.

Formerly known as NETIQKB40716