Discovery_NT fails to discover NIC or Teamed NIC (NETIQKB40417)

  • 7740417
  • 02-Feb-2007
  • 16-Dec-2010


NetIQ AppManager 6.x
NetIQ AppManager 7.0.x


Discovery_NT fails to discover NIC or Teamed NIC

Discovery_NT reports incorrect IP address for network interface.


To determine if the configuration of the network interface(s) on the machine being discovered are correct, use the following steps on the affected machine:

  1. Click Start | Run.
  2. Type Regedit32.exe into the Open field.
  3. Click Ok.
  4. Drill down to the following key:

           HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network Cards\
  5. A numbered subkey should exist for each installed adapter.  Each subkey will contain a Description and a ServiceName value.  For example:

    Description:  Intel(R) PRO/100 VM Network Connection
    ServiceName: {71D3FBE8-EDFB-4E0C-8B56-0D84C497376A}

  6. Locate and note each network adapter's ServiceName.  The ServiceName refers to a key name located under the following registry key:

              HKLM\ System\CurrentControlSet\Services

    This key will contain the active settings for the network interface, which are also visible when using the IPCONFIG command.(For example: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\{71D3FBE8-EDFB-4E0C-8B56-0D84C497376A})

  7. Also, review the adapter configuration located in the following key: 

  8. This key houses the full configuration for all network interfaces.  Discovery_NT pulls all interface details from this key.  If any setting are incorrect, refer to your Microsoft documentation for configuring Network settings, or your adapter's documentation for driver settings.
If any of the above information is incorrect, invalid, or missing, Discovery of the NIC device or Teamed NIC may fail.


The registry on the machine being discovered may not contain correct information for the installed adapter(s).

Additional Information

Formerly known as NETIQKB40417