Environment
NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Situation
Discovery_NT fails to discover NIC or Teamed NIC
Discovery_NT reports incorrect IP address for network interface.
Discovery_NT reports incorrect IP address for network interface.
Resolution
To determine if the configuration of the network interface(s) on the machine being discovered are correct, use the following steps on the affected machine:
- Click Start | Run.
- Type Regedit32.exe into the Open field.
- Click Ok.
- Drill down to the following key:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network Cards\ - A numbered subkey should exist for each installed adapter. Each subkey will contain a Description and a ServiceName value. For example:
Description: Intel(R) PRO/100 VM Network Connection
ServiceName: {71D3FBE8-EDFB-4E0C-8B56-0D84C497376A} - Locate and note each network adapter's ServiceName. The ServiceName refers to a key name located under the following registry key:
HKLM\ System\CurrentControlSet\ServicesThis key will contain the active settings for the network interface, which are also visible when using the
IPCONFIG
command.(For example: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\{71D3FBE8-EDFB-4E0C-8B56-0D84C497376A}) - Also, review the adapter configuration located in the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces
- This key houses the full configuration for all network interfaces. Discovery_NT pulls all interface details from this key. If any setting are incorrect, refer to your Microsoft documentation for configuring Network settings, or your adapter's documentation for driver settings.
Cause
The registry on the machine being discovered may not contain correct information for the installed adapter(s).
Additional Information
Formerly known as NETIQKB40417