Receive Data Mapping Error when trying to promote a subset in Collected Entries. (NETIQKB40392)

  • 7740392
  • 02-Feb-2007
  • 08-Oct-2007

Resolution

fact
VigilEnt Security Agent for iSeries 7.5

fact
VigilEnt Security Agent for PSSecure 7.5

fact
Remote Request Management

symptom
Received 'Data Mapping Error' when trying to promote a subset in Collected Entries. 

cause
Remote transactions coming through the exit points at the same time a "Create Subset" is done, could result in null values in some of the collection file fields. 

fix

Please follow the steps below for a work around:

  1. From the PSSecure main menu select Option 3 Remote Request Management, press Enter.
  2. Select Option 30 Manage RRM, press Enter.
  3. Select Option 5 Start/Stop RRM Collection Monitor, press Enter. 
  4. In the RRM collection monitor action field indicate *STOP, press Enter.
  5. In the Work with Collected Entries screen sort the Collected Entries that you wish to promote, press F7=Create Subset, indicate the desired parameters, press Enter twice. 
  6. Start the Collection Monitor by selecting Option 30 Manage RRM, press Enter.
  7. Select Option 5 Start/Stop RRM Collection Monitor, press Enter.
  8. In the RRM collection monito action field indicate *START, press Enter. 


Additional Information

Formerly known as NETIQKB40392

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