How does Exchange2000_ConnectorStatus determine the status of a connector? (NETIQKB40176)

Document ID:7740176
Creation Date:02-Feb-2007
Modified Date:20-Dec-2010
- Micro Focus Products:
  AppManager

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

How does Exchange2000_ConnectorStatus determine the status of a connector?

Resolution

The Exchange2000_ConnectorStatus uses the following WMI Class to retrieve the current status of connectors on an Exchange Server:

NameSpace: root\cimv2\applications\exchange

Class: ExchangeConnectorState

The output here is an example of what the knowledge script retrieves from WMI.

ConnectorList = 1:35:CONNECTOR FOR BISCOM FAX (NT111111)|1:36:Connector for Lotus Notes (NT110111)|0:10:SMTP Relay|

Putting the results into a more readable format, note that the character | delimits the connectors in the list, while the character : delimits the STATUS, Connector name string length, and connector name, for each connector.

1:35:CONNECTOR FOR BISCOM FAX (NT111111)|

1:36:Connector for Lotus Notes (NT110111)|

0:10:SMTP Relay|

In this example, WMI returns 0 for the status of SMTP Relay, indicating the connector is down.

To see and verify the results from WMI, the Exchange2000_ConnectorStatus knowledge script can easily be modified to display the entire connector results returned in the event detail.

Edit the Exchange2000_ConnectorStatus.qml file in the Appmanager Developer Console, or in any text editor. Locate the following lines:

If DO_EVENT = "y" Then
      If ConnStatus <> "1" Then
       detailmsg = "Connector " & ConnName & " on machine " & strMachName & " is down.
       MSActions Severity, "Connector " & ConnName & " is down", AKPID, resmsg, detailmsg
      End If
     End If

Modify the detailmsg line so that it reads as follows:

detailmsg = "Connector " & ConnName & " on machine " & strMachName & " is down. ConnectorList = " & ConnectorList

Save the script as Exchange2000_ConnectorStatus_test .qml, and check it into the AppManager repository.

Run the KS on any Exchange Server you wish to investigate. When a connector is detected down, the Event indicating such will be generated, and will contain the entire connector list and their status.

Additional Information

Formerly known as NETIQKB40176