Event 31004 causes Log Manager data loss after upgrade. (NETIQKB40153)

  • Document ID:7740153
  • Creation Date:02-Feb-2007
  • Modified Date:21-Apr-2008
    • Micro Focus Products:
      Security Manager

Resolution

fact
Security Manager 5.00

symptom
Event 31004 causes Log Manager data loss after upgrade.

symptom
Error: 'Could not parse the IDMEF event received from computer <computer name>XML parse error at line=13129 nd column =1The parsing error message: Expected "</name>" to terminate element starting at 13,121'.

symptom
Error: '[Log Collector] (VLEWorkerThread.doRun):Could not parse the events received from computer:'

cause
NetIQ Technical Support has determined that Security Manager 5.00 has a known issue.

fix

Apply Security Manager 5.00 Service Pack 1 which is available from:

https://www.netiq.com/support/sm/sp.asp



Additional Information

Formerly known as NETIQKB40153