Security Manager 5.X
Errors occur during Security Manager setup when Incident Management Console or Alert Sentry is running.
Security Manager setup program fails with errors during upgrade.
If the Incident Management Console or Alert Sentry is running, the Security Manager setup program may fail to complete the upgrade procedure successfully.
Ensure you close the Incident Management Console and Alert Sentry before upgrading to Security Manager 5.x. To close the Alert Sentry, right-click the Alert Sentry icon in the Windows System Tray and select Exit.