Error: 'Failed to connect to encapsulated legacy agent' is received when running a report. (NETIQKB39180)

fact
VigilEnt Security Manager 4.1

fact
VigilEnt Security Agent for Windows 4.0

symptom
Error: 'Failed to connect to encapsulated legacy agent' is received when running a report.

cause
The NetIQ VigilEnt Agent service (Common Agent) has lost communication with the VigilEnt Security Agent for Windows service.

fix

To resolve this issue, please Stop and restart the Netiq VigilEnt Agent service and the VigilEnt Security Agent for Windows service.

Formerly known as NETIQKB39180