After logging in, the VSOC application disappears. No error message is displayed. (NETIQKB38989)

  • 7738989
  • 02-Feb-2007
  • 13-Aug-2007

Resolution

fact
VigilEnt Security Manager 4.1

symptom
After logging in, the VSOC application disappears. No error message is displayed. 

cause
This is caused by a bad Unix snap-in application.

fix

To resolve this issue, please refer to the following:

  1. Using SQL Server Enterprise Manager, go to the VigilEnt database and display all rows of the VSOC_SnapinApps table and note the TaskID for any UNIX snapin mods (anything with UNIX in the  ApplicationName column).
  2. Return all rows on the VSOC_SnapinAppsConfig table and on any row that has a matching TaskID from the previous step, change the Loaded column from 1 to 0. 


Additional Information

Formerly known as NETIQKB38989

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