Resolution
fact
VigilEnt Security Manager 4.1
symptom
When reports end in error, the error report is blank.
symptom
Reports fail but do not print error. The report only displays the report header.
symptom
The 'File Directory and Permission' report fails and only displays the report header and server.
symptom
The 'File Directory and Permission' report fails without a detail error line in the report.
cause
The error information is not in a format that VigilEnt Security Manager (VSM) can print. The data has some hidden characters that confuse the data presenter.
fix
note
You will be asked to log in to access these resources. If you need to purchase or renew a maintenance agreement, contact your NetIQ sales representative, or fill out the Product and Pricing information request form.
VigilEnt Security Manager 4.1
symptom
When reports end in error, the error report is blank.
symptom
Reports fail but do not print error. The report only displays the report header.
symptom
The 'File Directory and Permission' report fails and only displays the report header and server.
symptom
The 'File Directory and Permission' report fails without a detail error line in the report.
cause
The error information is not in a format that VigilEnt Security Manager (VSM) can print. The data has some hidden characters that confuse the data presenter.
fix
This is resolved with VigilEnt Security Manager 4.1 Hotfix38335 which is available on our website or by clicking the following link:
https://www.netiq.com/support/vsm/default.asp
note
You will be asked to log in to access these resources. If you need to purchase or renew a maintenance agreement, contact your NetIQ sales representative, or fill out the Product and Pricing information request form.
Additional Information
Formerly known as NETIQKB38335