AppManager Agent fails to forward Events for any job running on a specific Agent. (NETIQKB38125)

  • 7738125
  • 02-Feb-2007
  • 20-Aug-2010

Environment

NetIQ AppManager Agent 6.x
NetIQ AppManager Agent 7.0.x

Situation

AppManager Agent fails to forward Events for any job running on a specific Agent.
MCTrace.log shows Events being forwarded to the Mapque file, but no Events are being sent back to the QDB.
No Actions are being triggered.

Resolution

To resolve this issue, follow these steps:

  1. Stop the NetIQ AppManager Client Communication Manager service (NetIQccm) and the NetIQ AppManager Client Resource Monitor service (NetIQmc) on the troubled agent.

  2. Delete the contents of the <install path>\NetIQ\AppManager\dat\mapque directory.

  3. Once deleted, cold start the NetIQ AppManager Client Communication Manager service (NetIQccm) with the '-oa' parameter and the NetIQ AppManager Client Resource Monitor service (NetIQmc) with the '-o' parameter.
New Events should be processed normally going forward.

Cause

This behavior indicates that the NetIQmc service and the NetIQccm service may not be looking at the same MAPQUE files, or the MAPQUE file is corrupt. The MAPQUE is a local cache on the agent that facilitates communication between the two agent services.

Additional Information

Formerly known as NETIQKB38125

 


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