The Network Installer Utility cannot telnet to the host. (NETIQKB37783)

fact
VigilEnt Security Agent for Unix 4.0

fact
VigilEnt Security Agent for Unix 5.0

symptom
The Network Installer Utility cannot telnet to the host.

cause
On some Linux installations, if ssh is not installed or configured, the Network Installer utility may also be unable to telnet to the host. This problem may be the due to incorrect telnet service xinetd settings.

fix

To check for this problem on the Linux hosts, type the following commands:

cd /etc/xinetd.d
more telnet

The response should be similar to the following:

# default: on
# description: The telnet server serves telnet sessions;
# it uses unencrypted username/password pairs for
# authentication.
service telnet
{
disable = yes
flags = REUSE
socket_type = stream
wait = no
user = root
server = /usr/sbin/in.telnetd
log_on_failure += USERID
}

If a line is present with disable set to yes, the service will not run. The admin will need to change the disable setting to no. The same is true for the wu-ftpd service.

Formerly known as NETIQKB37783