Error: 'Logon failure: unknown user name or bad password'. (NETIQKB37333)

  • 7737333
  • 02-Feb-2007
  • 19-Jun-2007

Resolution

fact
Directory and Resource Administrator 6.60

fact
Directory and Resource Administrator 7.x

symptom
Error: 'Logon failure: unknown user name or bad password'.

symptom
Error occurs when Assistant Admin creates a new user.

symptom
Error occurs when Assistant Admin resets user password.

symptom
All other tasks work without problems.

cause
The issue occurs because the override account in the registry is not in the format 'DOMAIN\userid'.

fix
To resolve this issue:
  1. Check the Account value in the following registry key and verify that the domain of the target object is in the format 'DOMAIN\userid':

    HKEY_LOCAL_MACHINE\SOFTWARE\Mission Critical Software\OnePoint\Administration\Modules\Accounts\Domains.Dns\domain_name

  2. Open the Microsoft Management Console (MMC) while logged into the workstation as a Built-in Admin.
  3. Expand Configuration | Managed and Trusted Domains.
  4. Right-click on the domain in question and select Properties.  
  5. Select the Override Account tab.
  6. Enter the override account in the format 'DOMAIN\userid' and then enter the password.
  7. Click OK.
  8. Run a Full Accounts Cache Refresh for this domain. 


Additional Information

Formerly known as NETIQKB37333

Feedback service temporarily unavailable. For content questions or problems, please contact Support.