Two attempts are required to resolve multiple alerts if the Security Manager Monitor Console is runn (NETIQKB37312)

fact
Security Manager 4.X

fact
Microsoft Windows XP Professional

fact
Microsoft Windows Server 2003

fact
Security Manager 5.X

symptom
Two attempts are required to resolve multiple alerts if the Security Manager Monitor Console is running on Windows XP or Windows 2003

symptom
When resolving multiple alerts in the monitor console, not all alerts are resolved.

cause

There is an issue in Microsoft Management Console (MMC) 2.0 which is bundled inside Windows XP.  This issue causes certain controls in the Security Manager Monitor Console to malfunction.  For more information on this known issue, consult the Microsoft Knowledge Base at the following location:

http://support.microsoft.com/default.aspx?scid=kb;en-us;811299

fix

To work around this issue, select and resolve alerts two times in the Monitor Console application.

Microsoft is supposed to be releasing a fix for this issue in an upcoming Windows XP and Windows 2003 Service Pack Release.

Formerly known as NETIQKB37312