Error: 'Unable to access server. Please make sure you are logged onto the domain.' (NETIQKB37311)

  • 7737311
  • 02-Feb-2007
  • 08-Sep-2008


NetIQ Group Policy Administrator 3.0


Error: 'Unable to access server.  Please make sure you are logged onto the domain.'

Error occurs when trying to connect to a domain with NetIQ Group Policy Administrator.

This error can result from a Domain Naming System (DNS) resolution issue.


To verify if a DNS resolution issue exists:

  1. From a command prompt on the client workstation, try to ping the fully qualified domain name (FQDN) of a domain controller (DC) of the domain.

    For example:
    > ping
    Note:  If there is a DNS resolution issue, the ping result will be incorrect or nothing may be returned at all.

To resolve the DNS resolution issue:

  1. Correct the DNS server entries to allow resolution of the FQDN of the DC, or edit the %systemroot%\system32\drivers\etc\hosts file on the client workstation and add an entry for the fully qualified name of the domain controller(s).

    Example entry in the %systemroot%\system32\drivers\etc\hosts file of the FQDN of the DC:
  2. Run ipconfig /flushdns from a command prompt
  3. Relaunch the NetIQ Group Policy Administrator graphical user interface (GUI).

Additional Information

Formerly known as NETIQKB37311