Resolution
fact
VigilEnt Security Agent for Windows 4.0
symptom
Error: 'Unable to load XML from downloaded content' when running the Update Patch Level Query Report.
cause
This error message is caused from corrupt data at the header of the MSXML file downloaded from the Microsoft website. The Vigilent Security Agent for Windows does not recognize the data so it returns an error.
fix
VigilEnt Security Agent for Windows 4.0
symptom
Error: 'Unable to load XML from downloaded content' when running the Update Patch Level Query Report.
cause
This error message is caused from corrupt data at the header of the MSXML file downloaded from the Microsoft website. The Vigilent Security Agent for Windows does not recognize the data so it returns an error.
fix
This issue has been resolved in the Vigilent Security Agent for Windows Version 4.0 Service Pack 1. You can download the patch using the link below.
https://www.netiq.com/f/support/VigilentUpdates.asp?PagePath=%2Fsupport%2Fvsa%2Fextended%2Fhotfixes%2Easp
Additional Information
Formerly known as NETIQKB37279