Error: 'Unable to complete your request because VSS is initializing.' (NETIQKB37176)

fact
VigilEnt Security Manager 4.1

symptom
Error: 'Unable to complete your request because VSS is initializing.'

symptom
Error occurs when logging into VigilEnt Security Manager.

cause
In this case, a bad VigilEnt Security Manager license key has caused the problem.

fix
Replace the VigilEnt Security Manager (VSM) license key with a newly generated one. For information about how to enter a new license key, please see the following knowledge base article:

https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB31979

note
If you are trying to connect to a database that has just been upgraded, this message is normal.  It can take several minutes for VSS to initialize.  In this case, VigilEnt Security Manager was connecting to a newly created, blank database, and therefore it should not take more than a minute to connect.

Formerly known as NETIQKB37176