Resolution
fact
VigilEnt Security Manager 4.1
symptom
An error occurs while applying VigilEnt Security Manager 4.1 SP1.
symptom
Error: 'An error occurred authenticating to the VigilEnt database. Detailed explanation: cannot open database requested in login 'Vigilent'. Login fails. The VSS service pack 1 will now exit!'
cause
This error occurs when the name of the VigilEnt database is changed. The installer and upgrade scripts are hard-coded to only recognize the database named VigilEnt.
fix
Rename the database back to VigilEnt.
VigilEnt Security Manager 4.1
symptom
An error occurs while applying VigilEnt Security Manager 4.1 SP1.
symptom
Error: 'An error occurred authenticating to the VigilEnt database. Detailed explanation: cannot open database requested in login 'Vigilent'. Login fails. The VSS service pack 1 will now exit!'
cause
This error occurs when the name of the VigilEnt database is changed. The installer and upgrade scripts are hard-coded to only recognize the database named VigilEnt.
fix
Rename the database back to VigilEnt.
Additional Information
Formerly known as NETIQKB37152