How do I collect error logs for GUI problems? (NETIQKB36957)

  • Document ID:7736957
  • Creation Date:02-Feb-2007
  • Modified Date:08-Sep-2008
    • Micro Focus Products:
      Secure Configuration Manager

Resolution

goal
How do I collect error logs for GUI problems?

fact
VigilEnt Security Manager 4.1

fix
To collect logs, follow these steps:

  1. Log into VigilEnt Security Manager.

  2. Go to Tools | Options on the menu bar.

  3. Select the Other tab.

  4. Change the debug level to 6.

  5. Click Apply.

  6. Attempt to do the action that was causing the problem or error.

  7. The logs are located in the two following locations:

    • .\Program Files\NetIQ VigilEnt Security Manager\VSOC\VSOC_exceptions.log
    • .\Program Files\NetIQ VigilEnt Security Manager\VSM\Error.log


Additional Information

Formerly known as NETIQKB36957