# ERROR: W10471: The Program Files directory name on \\machineName is in an unrecognized format. The d (NETIQKB36840)

• 7736840
• 02-Feb-2007
• 17-Apr-2008

## Resolution

fact

symptom
ERROR: W10471: The Program Files directory name on \\ machineName is in an unrecognized format. The dispatcher may not be able to install an agent to \\ machineName.

symptom
ERROR: [7005]E20949: Failed to launch agent on \\ machineName, hr=80070035   The network path was not found.

symptom
ERROR: [7006]W10722: Failed to install agent on \\ machineName, rc=53   The network path was not found.

symptom
ERROR: [7263]E20581: Failed to create the directory \\ machineName\\OnePointDomainAgent\ for the agent files, rc=53   The network path was not found.

cause

These error messages appear in the Dispatch.log  and security translation fails because agent is not successfully installed on the remote machine.

fix

Domain Migration Administrator tries to access the remote machine's registry to the path:

<HKLM\Software\Microsoft\Windows\Current Version\ProgramFilesDir>

This registry key provides the path to the Program Files directory. DMA expects a path in the format of:

<drive:\folder....>

This path can be a max of 255 characters.

To verify that ProgramFilesDir contains the proper format for the directory path:

1. Open Regedt32 from the machine where the DMA console is installed.
2. Connect to the machine that failed to run the agent.
3. Verify that you can browse to <HKLM\Software\Microsoft\Windows\Current Version\ProgramFilesDir>.
4. Verify the format of the value in that key.
5. If the value is blank enter <C:\Program Files> as the value
6. Execute the security translation again.