A recently installed program may cause Microsoft Office or other e-mail-enabled programs to function (NETIQKB36709)

  • 7736709
  • 02-Feb-2007
  • 20-Jun-2007


Exchange Migrator 2.x

A recently installed program may cause Microsoft Office or other e-mail-enabled programs to function improperly.

Outlook can resolve this conflict without affecting the program that originally caused the problem. Do you want Outlook to resolve this problem?

When installing Exchange Administrator and/or Exchange System Manager on the Exchange Migrator console (or any machine that has Exchange System Manager and Microsoft Outlook installed), the 1.x version of MAPI32.dll installed by Outlook into the \Winnt\System32 folder is replaced with the 5.x/6.x version necessary for the Exchange tools to function correctly.

Follow these steps to resolve:

  1. Make sure the MAPI32.dll version in the Winnt\System32 directory is 6.5762.3 or later  (5.2650.12 or later if you are only migrating to Exchange 5.5).
  2. If it is not, either reinstall the Exchange 5.5/2000 SP, or copy the MAPI32.dll from the \Program Files\Exchsrvr\bin directory and replace the 1.x version in the Winnt\System32 directory.
  3. Add the following registry value, which will suppress the pop-up message:
    1. Open Regedit.
    2. Browse to the following registry key:
      • HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook (for Outlook 2000)
      • HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook (for Outlook XP)
      • HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook (for Outlook 2003)

    3. On the Edit menu, click New, and then click DWORD Value.
    4. Name the new DWORD Value, FixMAPI.
    5. On the Edit menu, click Modify.
    6. Click Decimal. In the Base section, type 0 (zero) in the Value Data box, and then click OK.
    7. On the Registry menu, click Exit.

Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. NetIQ cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.  Make sure that you backup your Registry prior to making any changes.

If you are unable to make the change to the registry of the Exchange Migrator console, the alternative is to make sure anyone who logs into the Exchange Migrator console and launches Outlook clicks "No" when prompted with this message.


For more information please see the following Microsoft Knowledge Base articles:

Additional Information

Formerly known as NETIQKB36709