Failed to fetch e-mail format for source information [HR=0x80070005]. (NETIQKB34759)

  • 7734759
  • 02-Feb-2007
  • 23-Jan-2008

Environment

Exchange Migrator 1.x
Exchange Migrator 2.x

Situation

Failed to fetch e-mail format for source information [HR=0x80070005].
Failed to fetch e-mail format for source information

Resolution

If you are unable to see the Services and/or Microsoft Exchange container, then the account you are using does not have enough permissions. Grant the permissions necessary on the native ADSI objects in order to allow your account to browse to the Default Policy.

If you are unable to connect to the DC to browse the Configuration container, make sure you resolve any native network issues that are preventing this connection. Once you are able to browse to this container, you should be able to restart the migration with Exchange Migrator.

Cause

The account logged on to the Exchange Migrator console is not able to access the Default Recipient Policy information from the source Active Directory. To confirm this, logon to the Exchagne Migrator console (or any other machine) with the Exchange Migrator account and launch the Microsoft ADSI Edit tool from the Windows Support Tools. Then verify you can browse the Configuration container on the Source domain to Configuration->Services->Microsoft Exchange->OrganizationName->Recipient Policies->Default Policy

Additional Information

Formerly known as NETIQKB34759

Grant the account being used for migration the correct permissions according to the following knowledge base article:

NETIQKB2202: What are the software and configuration requirements for Exchange Migrator?
https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB2202

Error code 80070005 translates to 'Access is Denied'.

NETIQKB12338: How to convert into text the error return codes found in a log.
https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB12338


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