Resolution
fact
VigilEnt Security Manager 4.x
symptom
Upgrade to version 4.1 fails with an error.
symptom
Error: 'Authorization failed. Error: Internal error'.
cause
The cause of the above error is due to an incorrect SQL instance name specified during the install.
fix
The solution for the above issue is ensure that the correct SQL instance name for the VigilEnt database is provided. One way to verify the instance name is to launch SQL Server Enterprise Manager and identify the name in the SQL server node. The name would be in the format (server name or local)(instance name).
VigilEnt Security Manager 4.x
symptom
Upgrade to version 4.1 fails with an error.
symptom
Error: 'Authorization failed. Error: Internal error'.
cause
The cause of the above error is due to an incorrect SQL instance name specified during the install.
fix
The solution for the above issue is ensure that the correct SQL instance name for the VigilEnt database is provided. One way to verify the instance name is to launch SQL Server Enterprise Manager and identify the name in the SQL server node. The name would be in the format (server name or local)(instance name).
Additional Information
Formerly known as NETIQKB34548