BES_ServerActivity Knowledge Scripts events stating message total being negative. (NETIQKB33696)

  • 7733696
  • 02-Feb-2007
  • 23-Jul-2010

Environment

NetIQ AppManager 6.0.x
NetIQ AppManager 7.0.x


 

Situation

BES_ServerActivity Knowledge Scripts events stating message total being negative.
BES_ServerActivity Knowledge Scripts raises an event message with the total new messages during the interval being negative.

Resolution

NetIQ is only reporting what the BES performance counters are reporting and this can possibly be a negative number. Because of the way the BES performance counter increments, occasionally the counter will return a negative number, which is not valid for the purpose of calculating the total message count. The event message "total new messages during the interval is negative" does not refer to the actual number of messages, rather it refers to the negative number returned by the BES performance counter.

NetIQ is aware of this issue, but the BES performance counters are designed and implemented entirely by RIM; if RIM changes the way the BES performance counters increment, NetIQ will update the ServerActivity knowledge script to accommodate this change and update the event message appropriately.

Cause

The queued messages can be negative numbers. For a given interval, someone may have turned on their handheld. Consequently, queued message counter (NYT performance counter Messages Queued For Delivery) drops while received (delivered to handheld) counter should be incrementing.

Additional Information

Formerly known as NETIQKB33696

 


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