Resolution
fact
VigilEnt Policy Center 2.X
fact
VigilEnt Policy Center 3.0
symptom
Unable to verify that the missing administrators are stored in the database.
symptom
Unable to verify that incident alert routing is working.
symptom
Some newly created Administrators are missing when viewing 'Incident Reporting'.
cause
Administrators will not be created in 'Incident Reporting' if the 'Name' field has more than 32 characters.
fix
Create the administrator and limit the number of characters within the 'Name' field.
VigilEnt Policy Center 2.X
fact
VigilEnt Policy Center 3.0
symptom
Unable to verify that the missing administrators are stored in the database.
symptom
Unable to verify that incident alert routing is working.
symptom
Some newly created Administrators are missing when viewing 'Incident Reporting'.
cause
Administrators will not be created in 'Incident Reporting' if the 'Name' field has more than 32 characters.
fix
Create the administrator and limit the number of characters within the 'Name' field.
Additional Information
Formerly known as NETIQKB33511